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CHAD – One number for any advice….

One number for any advice calls about children

You now only need to call one phone number if you want any advice or have concerns about a child in the Dorset Council area.

The Children’s Advice and Duty (ChAD) Service, which is available from 8.00 am to 10.00 pm on weekdays and 9.00 am to 10.00 pm on weekends, will also take calls from people seeking advice about their child’s learning. This was previously carried out through the Dorset Education Advice Line (DEAL) during shorter hours.

You can now reach out to the ChAD directly at 01305 228866 all year round, including bank holidays. Whether you’re a parent, carer, or partner agency, you’ll have the opportunity to speak with experienced practitioners who can provide guidance tailored to your needs.

We will continue to encourage parents and carers to speak with their child’s Early Years Setting, School or College and refer to our Frequently Asked Questions in the first instance.

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